Why no warranty term is stated here
No warranty term is stated on this site. The reason is that the company website and its Made-in-China listing describe warranty terms differently, and publishing one version as the term would mislead a buyer who relies on it. When two sources disagree, the honest course is to publish neither version and to ask the buyer to confirm the term for a specific machine in the inquiry. That is the approach taken on every page of this site.
A warranty term has two parts, and both need confirming: scope, meaning what is covered, and period, meaning for how long. A term that states only a period, without scope, is incomplete, because a long period covering little is worth less than a shorter period covering more. An inquiry should therefore ask about scope and period together, for the specific machine in question, rather than asking for a warranty in general terms.
What to ask about warranty scope
Scope questions should name the parts of the machine that matter most to the buyer. For a complete machine, the main components, the working parts, and the wear parts may be treated differently, and the inquiry should ask how each is treated. For parts, the scope question is simpler but still necessary: what is covered if the part fails, and what is not. If the machine will work in harsh conditions, say so, because working conditions may affect scope.
Exclusions matter as much as inclusions. An inquiry should ask what is excluded from warranty cover, and under what conditions cover ends. If the machine will be operated by different teams, or maintained by a third party, say so, because operation and maintenance arrangements can affect cover. Asking about exclusions before payment avoids a dispute later, when a failed part is already on a stopped machine.
What to ask about warranty period and process
Period questions should ask when the period starts, how long it runs, and what triggers it: delivery, installation, first use, or another event. A period that starts at delivery and a period that starts at first use can differ by months on a project machine. An inquiry should ask the start point explicitly, together with the length, so the period is understood rather than assumed.
Process questions are equally practical. If a warranty claim arises, how is it made, what evidence is needed, and how long does resolution take. If the machine works far from the supplier, ask how warranty help is arranged at that distance, and whether remote guidance, parts supply, or a visit applies. A warranty that cannot be used in practice, because the process is unclear or unreachable, is worth less than its wording suggests.
Terms to confirm alongside warranty
In the inquiry, please confirm the minimum order quantity and the lead time alongside the warranty scope and period. Please also ask for any certificate or document the destination or project requires. Certificates are available upon request. Before payment, please confirm the payment method and payment terms. Warranty, quantity, lead time, documents, and payment together form the practical core of an order, and confirming them together avoids a later round of questions.
If the inquiry covers several machines or several part categories, ask about warranty separately for each, because scope and period may differ by machine or part. A single warranty answer covering a mixed order should be treated with caution: ask for the breakdown, in writing, before payment. That breakdown is the document to keep with the order.
To move a question forward, use the inquiry form to describe the machine type, the work it will do, and the site conditions, and ask what help is needed.